Got a “Hi Mum, this is my new number” message?
Scammers message parents pretending to be their son or daughter on a new number, then ask for money for an urgent bill. Paste the message below to check it.
What this scam usually looks like
WhatsApp or text from an unknown numberHi Mum, I dropped my phone in the toilet, this is my new number. Can you help me pay a bill today? I'll pay you back tomorrow x
Red flags
- A new number with a story about a lost or broken phone
- They avoid a normal phone call
- An urgent bill, usually paid to a “friend's” account
- Voice notes can now be faked with AI, so a voice isn't proof
What to do
- Don't send money or bank details.
- Call your child on their old, normal number, or ask something only they would know.
- If it's a scam, block the number and forward texts to 7726.
- If you've lost money, call your bank straight away, then report it to Report Fraud (formerly Action Fraud) at reportfraud.police.uk or on 0300 123 2040.
Questions
How much do people lose?
UK banks say victims usually lose up to around £3,000, but some parents have sent far more over several payments.
Can they fake my child's voice?
Yes. Banks have warned that scammers use AI to create voice notes. Always check by calling the normal number.
Worried about your mum or dad?
We're building KinAlert for families: they forward anything odd to one WhatsApp number, and you get a text if it's a scam. Join the waitlist.